Thank you for shopping at Off To Blue. If the product itself is defective, or if the final product is materially different than the design displayed in the campaign, we’re here to help and have a 100% satisfaction guarantee. Under these conditions, our products can be returned within 90 days of the original purchase of the product. Please ensure that:
The product was purchased in the last 30 days; and the product isn’t used; and either a) the product itself is defective, or b) the final product is materially different than the design displayed in the campaign.
Products that do not meet these criteria will not be considered for return. To return a product to Off To Blue please Contact Us and we will assist you as soon as possible.
Please be advised that once your item has been shipped, your order cannot be modified or cancelled. Orders are shipped within 12 hours in some cases.
Damaged items: If you received a damaged product, please notify us immediately for assistance. We will be more than happy to get a solution so you are 100% happy.
Please note: Due to the popularity of certain products, shipping times may take longer than the estimates shown on the website.